Useful Services

Services related to rental vehicles

Multilingual car navigation systems(GPS)

Multilingual voice guidance(*Note 1) and map information(*Note 2) is available in the most of rented passenger cars, minivans and wagons!
*Note 1: English/Chinese/Korean
*Note 2: Only English maybe available in some rented vehicle.

Non-smoking vehicles

All passenger cars and minivans are no smoking.

Listen to your favorite music while driving

Most of our passenger vehicles and wagons come equipped with connectors for digital audio devices such as iPhones, iPods and CD players!

Hybrid rental class (eco cars)

As an Eco-First company, Nippon Rent-A-Car provides a hybrid vehicle rental class (eco cars).
Drive Earth-friendly in an eco car!

Services related to rental car use

24-hour rental locations

24-hour rental locations are available, nationwide, to support early morning and late night departures.

*Depending on time of use, late-night fees may apply.

We open 24 hours a day at major airports.

One-way rentals

One-way rentals are available in areas nationwide.One-way rental allows customers to return vehicles to a different location from departure.

※One-way rentals may be unavailable at some rental locations.

※An additional charge may be required for one-way rentals in some cases.

Expanding multilingual support system, including English, Chinese, Korean and Thai

Foreign language communication support services are available for pickup and drop-off at rental locations, including English, Chinese, Korean and Thai!
Support services help bring peace of mind. *Telephone interpretation service.

*Available 24 hours a day.

ETC card rental

ETC card rental services are available at rental locations.
Toll fees will be calculated when you return your car and ETC card.

Music Line portable digital audio player connectors

Enjoy your favorite music while you drive!

Music Line connectors for portable digital audio players such as iPods, iPhones and Walkmans are included as standard equipment on a range of Nippon Rent-A-Car vehicles!!

*Music Line may be unavailable for some vehicles.

  • Standard equipment, free of charge!!
  • No skipping or static!!
  • Compatible with a variety of portable audio players!!
  • Easy to use!!

ETC card rental service

ETC card rental service is available at our major rental offices nationwide(not available at rental offices on small islands where ETC system does not exist.)

What is ETC ?

The ETC (Electronic Toll Collection) system enables drivers to pay toll fees without stopping at a toll gate. Tolls are charged based on the total amount of recorded usage in the IC chip of the ETC card.

ETC portal site

ETC cards need to be inserted into the ETC device before passing through ETC gates on highways.
ETC card rental service is available at our rental offices nationwide.

ETC card rental details

1.How to reserve

You can select ETC card when to make a reservation.

2.Card rental charge

・324 yen, including tax, up to 7 days

・1,080 yen, including tax, 8 days and more

3.How to settle toll fees

Toll fees will be calculated when you return your car and ETC card, which carries IC chip. We will print out actual toll fees and forward it to you. Please settle such fees in cash or by major credit card.

Special offers for international visitors! Now Expressway Pass programs are available.

Expressway Pass programs are good value plans to pay highway charges with fixed price.
You can apply it at this site for Hokkaido Expressway Pass and Kyushu Expressway Pass.
Please call to below for Tohoku Expressway Pass or Central Nippon Expressway Pass:
Nippon Rent-A-Car English Service Desk: 81-3-6859-6234
03-6859-6234 within Japan
To use expressway pass, you will be required to rent an ETC card from Nippon Rent-A-Car.
You can also apply such programs at the rental office at the time of car pick up.
For further information, please visit website of respective program.

Hokkaido Expressway Pass
Tohoku Expressway Pass
Central Nippon Expressway Pass
San'in-Setouchi-Shikoku
Expressway Pass
Kyushu Expressway Pass
ETC Card Rental Service Precautions

The service can only be utilized after reading and agreeing to Nippon Rent-A-Car's ETC Card Rental Service Precautions.

  • 1.During the ETC card rental period, customers are responsible for the card's safe keeping.
    The customer is responsible for payment of any tolls incurred on the card during rental, even if the card is used by a third party.
  • 2.Tolls will be calculated according to the amounts recorded on the ETC card's IC chip (the amounts shown on the toll gate display).
  • 3. In the event that the ETC card is lost or stolen, please contact the departing rental location immediately. (As long as the customer did not act in malice and no overly excessive charges are made,
    the customer will not be responsible for tolls placed on the card as of the following day after contacting the rental location.)
  • 4. In the event that the card is lost, stolen, damaged or modified, customers will be required to pay 3,000 yen in compensation for the card's value.
  • 5. In the event that the ETC card is lost, stolen, damaged or modified, or in the event that the usage receipt cannot be printed out at the rental locations,
    customers will be required to pay a 10,000 yen deposit.Later, after Nippon Rent-A-Car is billed by road operators,
    if there is a difference between the deposit and the amount billed, money will be returned or further payments required.
  • 6. If any questions are received from road operators regarding the driver utilizing the ETC card Nippon Rent-A-Car may contact the customer (including after the rental period is finished).
    Be aware that customer's personal information, such as name, address and contact information, may be disclosed in response to requests from road operators.
  • 7. Be aware that if the vehicle is not returned at the end of the rental period, road operators will be contacted to inform them the ETC card being rented by the customer is no longer valid.
  • 8. Nippon Rent-A-Car accepts no responsibility for settlement of disagreements or restitution of damages arising from used of the ETC system. Please contact road operators directly.

・Use of ETC is governed by the terms of use for the ETC system.

・ETC card rental is not available separately.