Privacy Policy

At Nippon Rent-A-Car we consider protecting our customers' personal information to be one of our most important duties. When handling customers' personal information we adhere to the following policy. Additionally, we do no collect, store, use or share a customer’s Individual Number.

*"Nippon Rent-a-Car" refers to Nippon Rent-a-Car Service, Inc., the associated companies of Nippon Rent-a-Car Service, Inc. and sales companies that are commissioned by Nippon Rent-a-Car Service Inc. to perform rent-a-car leasing operations.
Details of the companies included in this list can be found on the Nippon Rent-A-Car, Inc. website.

1.Legal compliance

When handling customers' personal information, Nippon Rent-A-Car adheres to laws and in-company rules related to the protection of personal information.

2.Purpose of use

Nippon Rent-A-Car will acquire customers' personal information (excluding Individual Numbers) for the following uses.
When acquiring customers' personal information (excluding Individual Numbers) for purposes not outlined herein, the purpose of use will be specified in advance.

1)To carry out duties stipulated under law as a licensed rental car business, such as the creation of rental certificates upon formation of a rental contract.

2)To provide customers with rental cars, lease cars and related services.

3)To confirm customers identity.

4)To provide customers with information related to rental cars, used cars and other goods and services handled by our company, special events, sales campaigns, and other items, via direct mailings, emails, and the like.

5)To carry out customer surveys, for planning and development of Nippon Rent-A-Car products and services, and to increase customer satisfaction.

6)To statistically aggregate and analyse personal information in order to create processed, non-identifying statistical data.

3.Appropriate acquisition

Nippon Rent-A-Car will not acquire customers' personal information by deception or other inappropriate means.

4.Shared usage

Nippon Rent-A-Car makes shared used of the following customer personal information (excluding individual numbers) within the scope defined under "2. Purpose of use".

Name, date of birth, sex, address, telephone number, email address, license number, date of license, customer number, workplace details (workplace, position, telephone number, and so on), usage history
Managing organization of personal information: Nippon Rent-A-Car Service, Inc.

5.Sharing information with third parties

Nippon Rent-A-Car will not share personal information (excluding individual numbers) with third parties, except in the following cases.

1)When sharing information with a company that has obtained the customer's consent in advance.

2)When required under law.

3)When doing so is necessary to prevent death, injury or property damage, and acquiring the customer's consent is difficult.

4)When doing so is of particular necessity for improving public health and sanitation, or for promoting the sound development of minors, and acquiring the customer's consent is difficult.

5)When cooperation is necessary for the execution of legally stipulated affairs by national government bodies, local public bodies or their agents, and acquiring the customer's consent would interfere with the execution of those affairs.

6.Disclosure, correction and deletion

Nippon Rent-A-Car strives to maintain correct and current personal information.
Additionally, Nippon Rent-A-Car will promptly disclose personal information in its possession, in the prescribed manner, when so requested by the customer.
At such a time, if incorrect information is identified, Nippon Rent-A-Car will correct or erase such information in a timely manner.

Procedures for requesting disclosure/correction/suspension of use

Disclosure request form

Corrections request form

7.Safe management

Nippon Rent-A-Car takes necessary and appropriate measures to prevent leakage, destruction or harm, and otherwise ensure safe management of personal information handled.

8.Employee training and supervision

When entrusting employees with the handling of personal information, Nippon Rent-A-Car implements continuous employee training to ensure safe management of information and carries out appropriate supervision.

9.Supervision of entrustees

When entrusting handling of all or a portion of personal information, Nippon Rent-a-Car carries out necessary and appropriate supervision of entrustees to ensure safe management of entrusted personal information.

10.Responding to complaints

Nippon Rent-A-Car responds to complaints related to handling of personal information in an appropriate and timely manner.

11. Personal Information Handling Inquiries Desk

English Service Desk

Notation based on the Specified Commercial Transaction Act

1.Site name


2.Site operator, address, and telephone number

Nippon Rent-A-Car Service, Inc.
3 Kandaneribeicho, Chiyoda-ku, Tokyo, Japan 〒101-0022

3.Site administrator

Takanori Miyamoto, Marketing Division

4.Time of delivery of goods

Rental cars are handed over after rental contract procedures are carried out at the rental location and payment is made.

5.Selling price (fee)

Prices are displayed on the "Vehicle Categories/Rates" page.

Campaign prices are displayed on the "Sales campaigns" page.

Option fees, drop-off fees, and late-night fees are displayed on the "Other Charges" page.

6.Costs other than product payments (fees) to be borne by customer

Program to cover property and vehicle damage deductibles, in the event of an accident, that are the customer's responsibility (Collision Damage Waiver (CDW) program).

Fuel payments will be incurred if the vehicle is returned without a full tank of gas.

*The customer is responsible for various expense incurred during vehicle rental (fuel costs, expressway tolls, parking fees, and other costs).

7. Time and method of payment of selling price (fees), and other items

Payment must be made at the rental location when the rental contract is signed (before departure).
Payment by credit card is generally required. If paying by cash, customers will be required to present additional documents specified by the Company.

*When paying by credit card, the timing by which actual payments are deducted from the customer's bank account will be determined by the credit card company.

8.Application period (new reservations and changes to existing reservations)

Applications (internet reservations) are accepted up to one hour before short-term use.

9.Withdrawing applications (cancelling reservations)

The stipulated cancellation fee will be required when cancelling within six days of reservation.

Agreement from the business location is required when cancelling mid-contract. A mid-contract cancellation fee will be incurred.

10.Other special terms of sales (other terms, and so on)

For information on rental car terms of use and applicable fees please see the "From Reservation to Return of Vehicle" page.